“Can hospitals increase patient satisfaction?”
“Poudre Valley Health System (PVHS), a 2008 Baldrige recipient, achieves patient satisfaction scores that consistently surpass the national top 10 %. In a database of 600 hospitals, the Medical Center of the Rockies, a PVHS facility, has been the top rated facility for patient satisfaction in the country since 2008.”
Health care organizations around the country are looking for ways to improve safety and outcomes, while reducing cost. There is increasing pressure in the U.S. to overhaul our health care system. The history of the RMPEx/Baldrige Program shows that health care organizations of any size and type in any location can benefit from using the Health Care Criteria. Service providers, single hospitals, and large health systems nationwide use the Criteria to improve their operations and sustain world-class results. So can your organization.
How RMPEx Relates
The RMPEx Criteria address key areas of running a successful health care organization and are compatible with other performance improvement initiatives, such as
- Magnet status
- Joint Commission accreditation
- Institute for Healthcare Improvement initiatives
Using this framework, you can organize and integrate these approaches, improve effectiveness and health care outcomes, and pursue performance excellence.
Improve Your Results
Whether your organization is involved in ambulatory service, health maintenance, or another health care service, the RMPEx Criteria are a valuable framework for measuring performance and planning in an uncertain environment. The Criteria help health care organizations achieve and sustain the highest national levels of
- patient safety and patient loyalty
- health care outcomes for acute myocardial infarction, heart failure, pneumonia, and other conditions
- physician and staff satisfaction and engagement, especially among registered nurses
- revenue and market share
- community services
See what the RMPEx Criteria and the Baldrige process can do for your health care organization. A recently published study by Thomson Reuters provides research into specific areas where health care organizations out-perform their peers by using the Criteria – Baldrige Hospital Research Paper
Resources
- Health Care Criteria and Award Application Process
- Testimonials from Health Care
- Results with Baldrige in Health Care
- Baldrige Award Recipients in Health Care
- CEO Issue Sheet–Baldrige in Health Care: Performance Excellence Delivers World-Class Results
- Assess Your Organization’s Performance
- “Awards Help Set Standards for Healthcare Excellence”
- 20 tools essential to any quality improvement effort