Join Mary Curran and Emily Bashford from Northwell Glen Cove Hospital—a 2025 Malcolm Baldrige National Quality Award winner—as they share the strategic playbook that propelled their organization to the nation’s highest recognition for performance excellence. You’ll discover how Glen Cove Hospital aligned strategy to mission, vision, and values, built a culture that put the team first, and developed systematic approaches to capture, aggregate, and act on the voice of the customer.

Register here: https://register.gotowebinar.com/register/5342230583165237597

The “Third Thursday” free 60-minute webinar series is hosted by The Partnership for Excellence, and is co-sponsored by Rocky Mountain Performance Excellence. The Third Thursday webinars require registration, but there is no fee to attend. This webinar series is intended for anyone desiring to learn more about the Baldrige Framework & Criteria for organizational performance excellence. Hear performance excellence case studies and best practices from organizational leaders and implementers who are currently on their journey, plus state-level and national award recipients, PE consultants, and coaches.