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Organizations constantly face the need to adapt and evolve. Change is inevitable, but navigating it effectively requires a strategic approach that prioritizes both change management and organizational learning. This is where the Baldrige Excellence Framework, a roadmap for organizational performance excellence, offers valuable insights. Baldrige......

Achieving and sustaining high performance within your organization isn’t a luxury, it’s a necessity. But what truly differentiates top-performing organizations from the rest? Is it sheer luck, industry dominance, or some secret sauce known only to a select few? While there’s no magic formula, research......

By Stuart McRae City Administrator City of Sheridan, Wyoming I’m not sure this is a leadership lesson as much as it is me taking stock of the week.  It’s been a really horrible week for us in Sheridan, but it’s also been one of the......

If you are ready to increase operational performance, increase efficiency and improvement across all areas of your organization, then Lean Six Sigma might be for you.  Lean Six Sigma provides a proven framework for increasing productivity, improving customer satisfaction, and reducing costs. As the world’s......

By Stuart McRae City Administrator City of Sheridan, Wyoming I thought this week I would talk about how we react when we meet great adversity…and the fact that even then we are being evaluated. The predecessor to the CIA was the Office of Strategic Services......

The pursuit of performance excellence is a noble one. It translates to happier customers, empowered employees, and ultimately, sustainable success. However, this journey can be littered with misconceptions and outdated beliefs that hinder progress. Let’s debunk some common myths surrounding performance excellence and pave the......

The concept of “performance excellence” has been around for decades, but the landscape is constantly evolving. Today, technology advancements, shifting customer expectations, and a rapidly changing global environment necessitate a fresh perspective on what it means to truly excel. So, let’s ditch the buzzwords and......

By Stuart McRae City Administrator City of Sheridan, Wyoming Right off the bat, I’ll tell you the following is a trick question. If you knew a particular person to possess the highest degree of integrity and morality regardless of situation do you feel as though......

By Stuart McRae City Administrator City of Sheridan, Wyoming I was in some training recently and the speaker mentioned a RACI matrix for managing projects. I had never heard of it, so I looked it up. What I found was an effective and simple method......

Strong leadership isn’t simply about charismatic individuals at the helm. It’s about a well-defined leadership system, the invisible backbone that shapes your organization’s culture, decision-making, and overall success. What is a Leadership System? Simply put, a leadership system is the way leadership is exercised, both......