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By Stuart McRae City Administrator City of Sheridan, Wyoming I was in some training recently and the speaker mentioned a RACI matrix for managing projects. I had never heard of it, so I looked it up. What I found was an effective and simple method for identifying and...

By Stuart McRae City Administrator City of Sheridan, Wyoming Right off the bat, I’ll tell you the following is a trick question. If you knew a particular person to possess the highest degree of integrity and morality regardless of situation do you feel as though you could place your...

By Stuart McRae City Administrator City of Sheridan, Wyoming I thought this week I would talk about how we react when we meet great adversity…and the fact that even then we are being evaluated. The predecessor to the CIA was the Office of Strategic Services or OSS.  The OSS...

If you are ready to increase operational performance, increase efficiency and improvement across all areas of your organization, then Lean Six Sigma might be for you.  Lean Six Sigma provides a proven framework for increasing productivity, improving customer satisfaction, and reducing costs. As the world's...

By Stuart McRae City Administrator City of Sheridan, Wyoming I’m not sure this is a leadership lesson as much as it is me taking stock of the week.  It’s been a really horrible week for us in Sheridan, but it’s also been one of the best in some...

Achieving and sustaining high performance within your organization isn't a luxury, it's a necessity. But what truly differentiates top-performing organizations from the rest? Is it sheer luck, industry dominance, or some secret sauce known only to a select few? While there's no magic formula, research...

Organizations constantly face the need to adapt and evolve. Change is inevitable, but navigating it effectively requires a strategic approach that prioritizes both change management and organizational learning. This is where the Baldrige Excellence Framework, a roadmap for organizational performance excellence, offers valuable insights. Baldrige emphasizes...