“Without a crystal ball, how can you make sound decisions now that will steer your organization toward success on the road ahead?” That’s the question at the start of Baldrige 20/20: An Executive’s Guide to the Criteria for Performance Excellence. As some of you have read–via the flyers we’ve begun distributing at conferences or online communications such as our Update newsletter and Harry Hertz’s Insights column–the Baldrige Performance Excellence Program has been working on an executive’s guide to the Criteria.
Senior Leader Implementation Guide lists five implementation stages detailing a sequence of actions, based on the Malcolm Baldrige criteria that will help you build a foundation for organizational excellence.
Strategic Planning details the steps necessary to develop a strategic plan.
Introduction to Performance Measurements describes performance measurements, how they are used, and the most common mistakes made in measuring performance.
Team Questions help identify team strengths and areas needing improvement.
Best Practices Questionnaire helps you produce and assess past and present processes, at your company or elsewhere, for possible best practice use.
Best Practices Sharing useful links for additional best practices information.
Communication Strategy Template helps you more effectively communicate with your target audience.
Customer Supplier Relationship helps you track how well you get the right product to the right customer in the most efficient manner.