Why Baldrige for municipalites?
Darin Atteberry, Fort Collins City Manager: “The City of Fort Collins has used the Baldrige Performance Excellence Criteria to build a leadership system that provides a clear focus on and alignment of Culture and Strategy.” Fort Collins received national recognition by the Baldrige Performance Excellence Program in 2016 for leadership excellence.
Michael Levinson, City Manager, City of Coral Springs: “People ask, ‘Why Baldrige?’ My answer is very simple: Triple A bond rating on Wall Street from all three rating agencies, bringing capital projects in on time and within budget, a 96 percent business satisfaction rating, a 94 percent resident satisfaction rating, an overall quality rating of 95 percent, and an employee satisfaction rating of 97 percent … that’s why we’re involved with Baldrige.” The City of Coral Springs received a National Quality Award in 2007.
Tommy Gonzalez, City Manager, City of Irving: “Looking at your organization through the lens of performance excellence criteria is a transformative exercise. The seven Baldrige criteria demand rigorous self-examination, aggressive strategic goal-setting a workforce engagement at all levels. But the return is invaluable.” The City of Irving received a National Quality Award in 2012.
How can RMPEx help an organization get started with the Baldrige Framework?
EDUCATION: RMPEx offers half-day hands-on workshops conducted at your site. One workshop provides an introduction to the Baldrige Framework. Another discusses the purposes for completing an award application and focuses on the information expected in the answers to criteria questions
ASSESSMENT AND FEEDBACK: RMPEx provides an evaluation of an organization’s performance level by offering a graduated set of award application levels. Participating organizations submit written applications that describe their activities. Application size varies from 5 to 50 pages. A team of trained examiners evaluation the submission and identify the applicant’s strengths and opportunities for improvement.
Interested, but not yet ready to commit your resources?
Coming Soon: Assisted Baldrige
RMPEx will identify a qualified expert on the Baldrige process to assist an organization with writing its profile. This individual will create a Baldrige-based profile for your organization using readily available information, one-hour interviews with operations management and with HR personnel, and a short electronic survey of senior leadership. Two weeks after completing the interviews and surveys, a two hour interactive workshop with senior leadership will review the profile content and provide an understanding of how that content will impact achievement of higher performance using the Baldrige Framework. Completing and distributing the profile will provide focus for improvement efforts and provide of preview of improvement opportunities.
Want more information?
Heidi Heltzel, Executive Director, Rocky Mountain Performance Excellence
303 893 2739